Privacy Policy

Privacy Policy

Effective Date: 04/12/2025

Elegance ("we", "our", "us") is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.

1. Data Controller

Elegance is the data controller responsible for your personal data.

2. Information We Collect

We collect and process the following personal data:

  • Identity data (name, email address)
  • Contact data (billing address, delivery address, phone number)
  • Transaction data (payment details, purchase history)
  • Technical data (IP address, browser type, device information)
  • Usage data (how you interact with our website)

3. Legal Basis for Processing

We process your personal data based on:

  • Contract performance (processing your orders)
  • Legal obligations (tax, accounting requirements)
  • Legitimate interests (fraud prevention, marketing)
  • Your consent (cookies, marketing communications)

4. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders
  • Manage payments and detect fraud
  • Provide customer support
  • Send marketing communications (with your consent)
  • Comply with legal obligations

5. Data Sharing

We may share your data with:

  • Payment processors
  • Shipping carriers
  • Cloud hosting providers
  • Legal authorities when required by law

6. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with your supervisory authority

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (typically 7 years for tax purposes).

8. International Transfers

Your data may be transferred outside the EU. We ensure adequate safeguards through standard contractual clauses or Privacy Shield certification.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

10. Contact Us

To exercise your rights or for questions about this policy, please contact us at: support@elegance.com